Payment:
 
Goods can be paid direct to Thickwall Cylinders by cash, postal order, UK cheque. Credit and debit card payments are made through our secure merchant account provider, Payal.co.uk.  

Distance Selling Regulations:
 
This applies to EU residents only. When a customer is not present during a sale, the sale is covered by the Consumer Protection (Distance Selling) Regulations 2000. See the DTI website for further information. See also "Cancellation Of Your Order".
 
Nature of goods:
 
These goods are of a sexual nature and designed for use by consenting adults
 
Age:
 
The products we sell are of an adult nature. By placing and order with us, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.
 
Pricing:
 
All prices on our website and those quoted by telephone or in person are the total price including delivery. Thickwall Cylinders is not registered for UK VAT which is not payable. Thickwall Cylinders reserves the right to change prices listed without notice. All orders for products are subject to availability and Thickwall Cylinders reserves the right to decline to supply any individual, organisation or company, for any reason.

Substitution of Goods:
 
We do not offer substitute goods without first seeking your permission.
 
Dispatch Of Goods:
 
Orders are usually processed within fourteen days of receipt. In cases where we do not have an item available, we will advise the likely delivery schedule, which is usually within 21 days.
 
Delivery to UK and European Union addresses is included in the price and is usually by Royal Mail or ParcelForce.  International delivery outside the UK or European Union is charged at an all-in-one price of £15 Sterling. For most overseas delivery a signature is usually required when the goods are delivered. We are obliged to send orders to the card holder's billing address.
 
Intellectual Property:
 
Specifications and designs of all goods supplied by us (including copyright, design right or other intellectual property in them) shall as between the parties be our property.
  
Overseas Orders (Outside the EU):

You may be liable for import duties/taxes when the goods are delivered.

Cancellation Of Your Order:
 
If you want to cancel an order please contact us as soon as possible, so that we do not dispatch goods unnecessarily. For special order and made-to-measure items, this should be within seven days of the order being placed, so we can stop work being undertaken on your behalf.
 
EU residents have a seven working day 'cooling off' period to change their minds and cancel the order. This starts the day after you have received your order and gives you the opportunity to inspect the goods as if you had visited the store. You may not use the goods during this period, because if you cancel the order and return the goods to us, they must be in the same condition as when they were sent.
 
If you are rejecting goods after they have been delivered, you should advise us as soon as possible, either by telephone, fax, email or post. You are responsible for the safe return of the rejected goods. We would ask you to return the goods using a service where the package can be tracked. You will receive a refund for the returned goods within 28 days of their receipt, but you will not be refunded the shipping costs. We reserve the right to charge a restocking fee for goods that have been correctly supplied.
 
Please note: the cooling off period does not apply to bespoke items/special order items, and certain intimate articles, whose nature takes them outside the scope of the regulations. For further information, please contact us.
 
Faulty Goods:
 
Please advise us of any problem as soon as possible. This can be by email, post, telephone or fax. We would ask you to return the goods using a service where the package can be tracked. We will usually arrange for a repair or exchange and also refund your additional postage costs. We would ask you to keep your receipt safe as a proof of purchase.

Contract:
 
When placing an order with us, you are entering a legally binding contract for the supply of goods.
 
Data Protection:
 
Any personal data you supply to us will be used only to process that order. We may need to retain this information in order to fulfill statutory legal obligations, but the data is not used for any purpose other than processing your order. We have a mailing list, which you can opt to join on our checkout page, but there is no obligation to do so. Please note: we are not able to process any order unless we are given a valid email address.
 
Cookies:
 
This site uses cookies during the ordering process. The cookie is used to associate your computer with your current order. The cookie remains valid for a few hours and does not contain any information about you.
 
Privacy Policy:
 
Thickwall Cylinders are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information only to process your order. The type of information we will collect about you includes:

• your name
• address
• telephone number
• e-mail address

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer your information outside the EEA (European Economic Area). Credit and debit card payments are made through our merchant account provider, Payal.co.uk. We do not disclose any personal data about our customers to any third party. You can opt into our mailing list, which is used to send customers information about new products and services, changes to our business or special events that may be of interest.
 
Force Majeure:
 
Thickwall Cylinders shall not be liable for any failure in the course of this agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Thickwall Cylinders or its suppliers.
 
Applicable Law:
 
English law is the applicable law.

Contact Details:
Address: 84 Eastcote Lane, Harrow, HA2 8DH
Tel: 0203 011 3150 (international: +44 203 011 3150)
Fax: 08709 150983 (international: +44 8709 150983)

E-mail Thickwall Cylinders