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Site copyright Thickwall Cylinders 2007
 
 

 

Our Guarantee To You

Established in 1999, our cylinders are handcrafted  to your specifications in our small workshop.

We aim for 100% customer satisfaction and to understand our customers' needs. We think that the thick cylinder wall makes our products better qualtiy, more comfortable, means they are less likely to break, and the slight addition to the weight adds to the pumping sensation and effectiveness!

When purchasing from us you will be covered under the Consumer Protection (Distance Selling) Regulations 2000 which give you a 7 day cooling off period. Unless we have started making a bespoke item, you can cancel your order within seven days and have a full refund.

You can find the full and detailed terms and conditions of business here.

Our cylinders are made from cast acrylic which is manufactured to ISO 9000 and was developed for windows of submersibles and high pressure vessels in industry, so they are highly durable.

We are so confident of our quality that cylinders are guaranteed for one year against faults of manufacture. Pumps are guaranteed for 3 months. (Statutory rights under UK law are not affected).

  • Warm soapy water is sufficient for cleaning.
  • Do NOT use petroleum based products on any part of the cylinders or pumps  as  this will cause cosmetic crazing and may cause mechanisms to degrade.
  • They are NOT dishwasher proof - the detergent degrades the acrylic and the connector.
  • A full guide to safe pumping can be found here .
  • Tube sizes are in millimetres, measurements are given to the nearest equivalent inch and displayed in inches. Please ensure you order the correct size since cylinders cannot be returned once used. See How to measure . 

Just a few of our recent customers comments on our cylinders:


"The cylinder arrived today - am trying it out right now. Very fine workmanship."    - Tiger Dave from Tigerpumping.com

"What a beauty! I have seldom seen such meticulous tooling. A work of art no less. It's a delight to use..." - P Lawrence

"The quality and craftsmanship is excellent."

"Just wanted to say thanks for the quick shipment and great product. The tube is really solid and it feels great pumping in it. I will soon step up from my 2'' and I know, where I will buy my next cylinder."

"Thanks you for the two stage cylinder I ordered it works a treat & it is the best workmen ship I have come across so far. Keep up the good work hope to order more cylinders later on..."

"Thanks so much for your help and keeping me informed every step of the way ; brilliant service. I wish you all the best in future. I'm sure I will be back soon."

Data protection:

All information supplied to us will be kept strictly confidential and will only be shared if we are legally required to do so. Personal information including e-mail addresses will not be sold or shared. No unsolicited circulars or emails will be made by us to any of our customers, except in direct connection with their order or guarantee.